Doctors in Partnership
Please click on a photograph to see the doctor's profile
Dr. Sarah Gorrod
MB, BS (1987)
Royal Free Hospital London
Responsibility for the Asthma Clinic,
Cardiac Clinic and Family Planning
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Dr. Marcus Brudenell
MB, BS. FRCS (1990)
University College Middx.
Responsibility for Men's Health
and Minor Ops.
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Dr. Helen Caswell
MB, BS. MRCGP (1986)
Royal Free Hospital, London
Specialises: Children, Maternity
and Contraception
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Dr David Ince
MB BS (1998) MRCGP DRCOG
Charing Cross and
Westminster Medical School, London.
Responsibility for
Diabetes.
Interest in Sexual
Health and Dermatology.
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The Practice Nurses
 Senior
Sister Carole Ransom (left). Our Practice Nurses are available, by appointment,
for Surgery nursing/care procedures such as treatments and dressings, ear syringing,
vaccinations and immunisations, blood pressure readings, cervical smears and advice on
minor illness. They will also give advice on preventative health care and are
involved in the various Clinics run by The Practice. You
do not need a referral by the Doctor to see a Practice Nurse.
Phlebotomist/Health
Assistant
Also working in the clinic under the supervision of
the Practice Nurses is a
part time Phlebotomist/Health Assistant, Tina Blackman.
The Community Nurses
 Lead nurse is Sister Helene Sullivan. The Community Nursing Team can be contacted at the surgery and
there is no need for patients to be referred by a Doctor. If you, a relative or
friend, need the services of the Nursing Team at home, please contact the Nurses through
Reception at the Surgery during opening hours and arrangements can be made to visit.
Services provided by the Team are home treatments, health promotion, advice, elderly
assessments, falls assessments and presentations, referrals to other medical professionals
when needed. They also carry a wealth of other information for advice and help to
those who are housebound.
Other Community Nurses are Senior Staff
Nurse Helen Marshal, Senior Health Care Assistant Eva Hawkins.
Senior Staff Nurse
Helen Marshall |
Senior Health Care Assistant Eva Hawkins |
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Emergency Care Practitioner
 Peter
Boughtwood our Emergency Care Practitioner is often first on the scene
in an emergency where his responsibilities are first care and
assessment.
Health Visitor
The Health Visitor is a
registered general nurse with specialist training in family health needs. A Health
Visitor provides house visits ante-natally and after the birth of the baby to offer
support around re-adjustment to parenthood, feeding, weening and any other issues
arising. In addition, support is available for contraception, bereavement, smoking
cessation, relationship issues, depression and benefit claims to name but a few. The
Health Visitor also provides on-going support and co-ordination of services for a child
with special needs.
Pat Southgate is the named health visitor for Burnham Market Surgery. Mrs. Southgate
is available Monday, Thursday and Friday 9-5 and can be contacted on 01328 738750.
She also holds a child health clinic 2nd
Thursday every month in the Surgery 2-4pm.
Counsellor
Counselling services are
available at the Surgery on Tuesdays and Fridays. You will have to be referred by a
member of the Medical Team to use this service. Our Counsellor is Pat Little, holder
of the Post Graduate Diploma from UEA and an accredited member of the British Assoc. of
Counselling & Psychotherapy.
Podiatrist
 Podiatry is treatment of the
lower limb and includes bio-mechanical gait analysis, nail surgery and routine foot
care. Referral to see Yvonne Macleod, our Podiatrist, can be through your GP or the
Nursing Staff.
Administration
 The Practice Administration Team led by Pat Layton (pictured left -
click for profile) is involved in all aspects of keeping the Practice running smoothly,
dealing with its financial affairs, looking after the Partners' administration needs and
helping patients with all non-medical aspects of their care.
The Team includes
medical secretaries Ronny Wright and Sue Jay.
You can contact, through Reception, members of the Administration Team for matters
to do with business, the administration, or any problem you may encounter at the
Surgery. There is a complaints procedure in place upon which the Team will give
advice. A request to view your Patient Record should also be made through this
Office.
The Team also liaises with the Primary Care Trust, Hospital Consultants, Social
Services, Local Councils and Insurance Companies on behalf of the Practice, the Doctors
and the Patients.
Reception
 The
Reception Team are available during opening hours and initially deal with all appointments and
enquiries whether by 'phone or letter before referring to the appropriate medical
professional or member of the administrative staff. They receive and collate all
hospital tests and keep record systems up-to-date. You can, if you wish, ask
Reception for results of any test you might have had before seeing your Doctor. They
can also explain to you the systems of care/treatment in place at the Surgery and they
keep you informed of your regular appointments (if
any) at the clinics. Our Team, led by Receptionist Manager Sara Money (above left) are dedicated professionals who
receive training in their chosen field. Other members of the Reception Team
are Sue Elliott, Brenda Wickens and
Sharon Bye.
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Sue Elliott
Receptionist |
Brenda Wickens
Receptionist |
Sharon Bye
Receptionist |
Dispensary
 Led by Dispensary Manager Jenny Shaw (left), this trained
Dispensary Team will, if you wish, supply the medicines prescribed to you by your
Doctor (see Prescriptions). This
service is provided to Patients living more than 1 mile from Burnham Market. Those
within this limit have the services of
Sands Pharmacy in Burnham Market.
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Sue Woods
Dispenser |
Amanda Dodman
Dispenser |
Sarah Dalton
Dispenser |
Brenda Nelson
Dispenser |
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Other Staff
Our permanent staff below, are involved in the
day-to-day cleaning, tidying, gardening, small and emergency repair work presenting the
well kept and polished appearance of the Surgery and it's Grounds. Teams of
contract cleaners and specialist repairers are also regularly employed by the Practice.
Brenda Curl
Cleaner |
Barry Shaw
Gardener/handyman |
Patients
Participation Group
 We also have a
Patients Participation Group
chaired by Dr. Peter Russell. It's aims are to give support to the Practice and promote
Patient's needs and interests. Anyone wishing to make an approach to the Group
should do so through Dr. Russell (seen left) on 01328 738217 or the Practice Manager.
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Although our formal
Terms of Service are determined by the Department of Health, we would like to outline some
of the informal aims and expectations of the relationship between us and our patients
while offering a high standard of medical care.
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| Our Patients will receive |
| Courteous and attentive
care. Confidentiality.
Routine access, by appointment, to a
Doctor or Nurse of his/her choice.
24 hour availability of an emergency
service.
An explanation of the conditions and
treatments available.
Advice on health promotion and disease
prevention.
Access to Medical Records in
accordance with current legislation.
Professional investigation into
comments and complaints.
Help in moving his/her care to
another practice if required.
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| In return our Doctors and
Health Care Team will expect |
| Patients to use the services
we provide with thoughtfulness and consideration. To accept urgent care from any available medical personnel.
If unable to keep appointments, that
Patients will inform the Surgery as soon as possible of their inability to attend.
To receive requests for non-urgent
visits by 10.30am.
Patients to give 3 working days for
their repeat prescriptions.
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Although
it is not generally expected that it will happen, the Practice does reserve the right, in
exceptional circumstances, to ask Patients to make alternative arrangements for
their health care. |
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| Useful
Resources |
The Freedom of Information
Act recognises that members of the public have a right to know how public services
are organised and run, how much they cost and how decisions are made. You might,
therefore, find the following links useful.
Information Commissioner
www.informationcommissioner.co.uk
NHS
Freedom of Information
www.foi.nhs.uk
NHS
Openness Code
www.doh.gov.uk
FOI Act 2000
www.legislation.hmso.gov.uk/
Fees & Allowances payable
to General Medical Practitioners in England
www.doh.gov.uk
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| Complaints Procedure |
While offering the highest
possible standard of care to our patients, there may be times when you feel that we have
not achieved these standards. We have an in-house complaints procedure which allows
us to very quickly respond to any grievance a patient may have.
You can, of course, approach the
Family
Health Services Authority but we hope you will allow us to look into and, if
necessary, correct any problems that you have identified.
If you wish to make a complaint, please do so through our Practice Manager.
He will ask you to write down all details of the problem you have encountered
after which a decision can be made on how best to undertake the investigation.
If you wish to make a complaint on behalf of another patient, that patient's
consent will be necessary before any investigation can be undertaken.
Using our complaints procedure will not prejudice your right to go to the
Family Health Services Authority, if you think it is necessary. |
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Norfolk Primary Care Trust |
What is the Primary Care
Trust (PCT)?
It is part of a new way of working in the NHS. Family doctors and
community nurses are working with others to improve the health and healthcare of people in
our area. If you want to find out more about the PCT look at the website
www.norfolk-pct.nhs.uk
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| Your
Right to Know |
Patients have been legally
entitled to access their medical records since 1998. You can apply in
writing to the Practice Manager if you wish to do this.
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