How to use
our Services
If you have an Emergency or require a Home
Visit, see the Home page
Seeing a Doctor
You can make an
appointment to see your doctor by telephoning the surgery 01328 737000 at
any time during opening hours. If
your usual doctor is not available, you can make an appointment to see another of the
Practice doctors.
If you need to see a doctor on the same day at the Surgery,
please ring at 8.00am for an appointment.
There is also an emergency surgery at 5.00pm on Monday to Friday. Please
ring and make an appointment for the emergency surgery.
Telephone Appointments
You can now ring and make an appointment to talk to your Doctor on the
'phone. Just ring Reception on 01328 737000 and ask for a 'phone appointment. |
Seeing a Nurse
If you need to see a Nurse
appointments can be made in the usual way through Reception, or by referral from your
Doctor . . . . also see the Clinics page for
available services.
| If you are unable to
keep any appointment with a Doctor or a Nurse, please let us know, even at the last
minute, as we can then fit an urgent case into your empty slot. |
Prescriptions
 The Surgery offers a dispensing
service during opening hours to patients living more than a mile from the chemist in
Burnham Market and who wish us to do so.
Dispensary is closed between the hours 1pm- 2pm.
NHS Prescription Charges. You will be
expected to pay for each item dispensed when you receive it, and at the rate prevailing at
the time, or against a pre-payment certificate. The Government, not the Practice,
sets the charges.
See our Prescription page where you can see a full list of charges, and those who are exempt.
Information can also be found on the Department of
Health's website www.doh.gov.uk
Repeat
Prescriptions
If you are on regular medication
you will be issued with a repeat prescription slip. You should use this slip to
order your next supply by taking it to the Surgery or leaving it at your nearest
village collection point . A message can be left on the Dispensary's dedicated
prescription line 01328 737002. You can also fax your prescription request on 01328
730104. If you send a stamped addressed envelope, we will send
your paper prescription to you.
Non-dispensing
prescriptions take one full working day and please collect after 2pm. Dispensing
prescriptions take two full working days, again please collect after 2pm. Please
allow three full working days if sending to one of the village collection points. (see
below)
On your Repeat Prescription Form
you can arrange to collect your medicines direct from the Dispensary at the Surgery or you
can have them delivered to your nearest delivery point where they can be
collected at your convenience. There are collection points at Burnham Deepdale
Costcutters, Thornham New Shop, North Creake P.O. and Docking Mini-Supermarket where you can
also leave your prescription for collection. This is a delivery and collection
service manned entirely by volunteers.
The Dispensary is open 8.30am
through to 6.00pm Monday to Friday.
| On the Repeat Prescription Form is a date for
your Medication Review. Please make an appointment to see your Doctor at this time
before ordering your next supply of medicines. |
Visitors to our Area
If you are a visitor to the
area, or have friends or relatives staying with you who need medical attention, we will be
pleased to help. If you are a citizen of the European Union, or you live in a
country with which the UK has a reciprocal arrangement to provide medical services, your
consultation will be free. Countries with a reciprocal arrangement with the UK are
Anguilla, Australia, Barbados, Virgin Islands, Bulgaria, Channel Islands, Czech Republic,
Falklands, Hungary, Isle of Man, Malta, Montserrat, New Zealand, Poland, Romania, Russia,
Slovak Republic, St. Helena, Turks and Caicos Islands, USSR and Yugoslavia.
However, a charge will be made to
patients from countries other than those already mentioned.
New
Registrations
The Burnhams Surgery welcomes
new registrations. Please call in at the Surgery and ask at Reception for a
registration form. When you have completed the form, a Receptionist will make an
appointment convenient to you during the Afternoon Nurses Clinic for your health check
and you will be entered on to one of the doctors' lists at this time.
Non
NHS Services
The Practice offers a range of
non-NHS services and the current British Medical Association recommended fees are charged. These services include medical
examinations for driving, insurance, travel, private medical certificates and medical
reports. Appointments for these services should be made outside of normal surgery
consultation hours. Please make your wishes known to a Receptionist who will help
you to decide who it is you want to see. |
| Reception Staff |
When you ring our Surgery the 'phone will be
answered by the Reception staff,
who are well trained as Medical Receptionists in dealing with incoming calls.
They will ask you for some details in order to most efficiently help with your enquiry,
but please remember that their job can sometimes be difficult and they are always busy.
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| Confidentiality |
When you visit our Surgery, we ask
you for information that ensures you receive our best care and treatment and, because it
may be needed if we see you again, we keep this information together with details of your
care and treatments on our computer database.
Everyone working for the NHS has a legal duty to keep this information confidential.
We only ever use or pass on information if people have a genuine need for it in
your and everyone's interests. Whenever we can, we shall remove details which can
identify you.
If you would like to know more about how we use your information you can speak to the
Doctor or Nurse in charge of your care or to our Practice Manager, Pat Layton. |
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| Sickness Certificates |
Certificates signed by your Doctor are only
required if you are away from your place of work for more than 7 days.
For absences of up to 3 working days, no certificate is required.
For absences of 3 to 6 working days, a Self Certificate is required which you obtain from
your Employer.
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