presented by Dr. Richard Redman at his retirement party
on the 30.05.2006
31 years has seen a fair amount of change! The area
has changed, as has the population and
the NHS. I'm glad to say that there are still among
us those who can still be truly termed as
"locals". Some of them, mere babes in arms when I
arrived, are now parents of growing families. Then
there are those who moved away seeking better
opportunities elsewhere, but
who have crept back, realising what a special part
of the country this is. In the early days there
were damp, un-renovated cottages that were gladly
relinquished for peanuts, with local
owners preferring to move to new housing .
. . what a mistake!
On the medical front, I can remember at Pat
Luffman's retirement him proffering the
observation that the biggest advance that he felt he
had seen was the emergence of successful treatment
for TB. We were still picking up the odd case even
then, and indeed we even found a case of tertiary
syphilis. However the significant advances that I
have seen include the
emergence of scan technology and the use of
fibreoptics, both of which have taken a lot of
guesswork out of diagnosis and treatments. Also,
dare I say it, but IT has also made a huge
contribution, and if it were better used would make
an even bigger one. In this practice the
whole prescribing and dispensing operation is so
much safer and reliable because of it. In my early
days, the world of therapeutics in rural practice
was emerging form the era of the green, blue and red
mixtures, basically coloured and flavoured water
using these
characteristics to enhance Their placebo effects.
These were rapidly being replaced by
therapeutically active agents, the early
antibiotics, beta-blockers and powerful loop
diuretics to name but a few. The significance of
this advance was lost on many of especially the
older patients who continued to present to the
dispenser proffering an empty bottle and asking for
a refill of something that they had felt had done
them good some weeks or months before.
Unfortunately, an ethos of permitting this to occur
without a Dr check in each case, meant that some
were taking the most horrendous combinations of
drugs, and wondering why they
felt not too good.. Even more alarming was the fact
that was no record kept in the patient
-records such as there was of them, of any of these
repeated issues.
This was at the old surgery, the current Day Centre,
which in its time was one of the first
purpose built surgeries in Norfolk. We had a single
phone line "Burnham Market 207", and
no ability to talk between rooms in the building.
There was no practice nurse, and a single district
nurse-cum-midwife. The GP was a jack of all trades,
treating, dressing,
administrating. There was no appointment
system..everyone queued up. Running late was not
in the vocabulary. If you turned up, you would be
seen, but with no guarantee as to when. Everyone got
the time they needed. If you needed sewing up, it
would be done (and yes, we did have local
anaesthetic then!). You might have had to wait while
the instruments were
sterilised in the small kettle steriliser.
And then there was the visiting. For my
predecessors, it was really a sophisticated socio-medical
enterprise where timing was all that the appropriate
venue was reached for a drink or
tea. The visit requests would often be via messages
left at the various drop off points from
which medications were collected in the rather more
numerous village shops than currently exist. Thus
when setting out with the list of phone requested
visits, one had no idea as to how many more would be
picked up en-route. There were even times when you
would be intercepted in the street with a request to
"pop-in-while-you're-here". On one occasion I even
had a man anxious to take his trousers off to show
me his leg, right there on the side of the
road! And then there was the bunting! Seemingly the
idea was that if an urgent call came in after your
drug drop at a given shop, and it was known that you
had yet to return past it, they would go into
celebration mode and hang out the bunting as an
indication of your bei
needed. Unfortunately, no-one had briefed me as to
this arrangement, and I had no insight as to what
this exuberant flag waving signified.
It was after a missed bunting call that I
investigated and we proceeded to install our first
car
radio system which then expanded to become a
pan-Norfolk set-up with links to the ambulance
service. The arrival of reliable mobile phone
reception spelt the demise of this, but
in its time many miles of travel were saved, many
patient seen in a more timely manner and a
life or two saved. The money for the system was
raised through local fund raising and heralded the
start of our current equipment fund, into which all
donated monies are put for the purchase of pieces of
equipment that might not be justifiable from a
business viewpoint, or be front end of technology
with an unsecured place in mainstream medical care.
The move to this building was a significant
milestone releasing us from cramped, low
ceilinged accommodation with its windowless waiting
room. This had to be traversed to go to any other
room including the loo. This should explain this
waiting room, which was described
by the first patient to enter it as a
church-cum-crematorium! The fact that the building
is
fundamentally the same as it was then, is a
testament to the huge investment in time over an
18 month period that we made in the planning stage.
Does anyone remember how the local doom-and-gloom
merchants predicted that we would
sink into a boggy hole, such was the state of this
site, with its many seasonal springs? What
many have failed to realise is that the increased
frequency of flowing of the Goose Bee through the
village has been in part due to our draining this
site and pushing this spring water downstream rather
earlier than had previously been the case.
And now to the present time: we no longer are
responsible for the provision of the out-of-hours
service..a mixed blessing depending from whose
vantage point you view it. For you the
patients, it is probably a retrograde step..you no
longer get to talk to or see a familiar a doctor
that you know and hopefully trust, in the practice
area. For the GP and his/her family, it has been a
definite blessing. No longer do we have to be
on-call (and a spouse/partner be on hand to message
take) and be available to attend patients on
interminable nights and weekends and
then have to continue through the next day, however
disturbed the previous night might have
been. You have no idea what a luxury it is to retire
into your own bed knowing that you will
not be disturbed by anyone on the phone. It takes
only two critically timed calls to ruin a
nights sleep. I estimate that in my time up here
that I have worked some 2160 nights and 364
weekends.
One enormous plus has been all the fascinating
people that I have had the privilege to meet
and know. And what surprises...an old lady regaling
me with her exploits as an English
nanny in an aristocratic family in Russia at the
time of the revolution, and how she proceeded to
smuggle them out via Turkey back to this country.
There are the now mostly departed old men who were
Japanese POW in the war. Such was their experience
that not a single one
would talk about it. The true Norfolk characters,
with a wealth of anecdotes and observations
regarding life in this area pre-war..local history
which unfortunately is getting buried with
their passing. The many pleasurable hours spent in
local pubs when they were locals' pubs. The Thornham
lifeboat before all its current expansions and
extensions, was the most
delightful place frequented by local fisherman and
other characters. Its income may be better
now, but a unique atmosphere has gone forever. The
local flavours and features have now
been so diluted that they can be difficult to find.
I cannot omit to mention our beloved Cottage
Hospital. It is a reflection of local unity and
determination that it is now proceeding to a new
life. The N. Norfolk PCT was patently wanting the
place to run down and then be quietly shut. Little
did they realise! I hope to be in there making a
contribution to its future services which should be
innovatory, comprehensive
and serve the local community well. The whole provision
of medical care in this area needs to
become a seamless unified service where the surgeries
and the hospital are all but one.
Life goes on, as does the provision of medical care at
"The Burnhams Surgery". Its reputation
has generally been built on caring and going the extra
mile wherever feasible and
possible...long may that continue. And it should be
stated that all this is only been possible because of an
excellent team stretching from nurses, through health
visitor to podiatrist
dietician,
counsellor etc. not to be forgotten are the other staff,
manager, dispensers, secretaries, clerks, data sorters,
and of course, probably the most difficult job, the
front-of-house reception. They have the horrendous task
of matching several different agenda , fielding
frustration, panic, and sadly sheer bloody minded
rudeness. They get freely criticised for doing a most
difficult of jobs. Anyone who considers it a doddle, 1
challenge to cope with 15minutes of the
work at a peak demand time..I guarantee they will change
their views! Thus 1 leave a good ship. It will continue surging through the waves with
an excellent crew. I may be seen at odd
times when they are short-handed, though my hands could
be covered garden grime and my clothes with sawdust from
my carpentry pursuits.